Customer Service Representative

About this role:

Wells Fargo is seeking a Customer Service Representative in Small Business Credit Cards department. Learn more about our career areas and lines of business at www.wellsfargojobs.com.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions.
• Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.
• Experience delivering results in a fast-paced, deadline driven environment.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
• Strong attention to detail and accuracy skills.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multi-tasking, and prioritizing skills.

Job Expectations:

• Start date: August 18, 2025
• Location: 1525 W WT Harris Blvd. Charlotte, NC 28262
• Training Schedule: Monday-Friday 8:30am-5:00pm or 9:00am-5:30pm in office/virtual.
• Work Schedule: Monday- Friday 9:00am - 5:30pm
• This position offers a hybrid schedule.
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Posting End Date: 

17 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

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