Manager, Ecommerce Clinic Success

Job Description

 Manager, Ecommerce Clinic Success

About 

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America and caring for more than 8,000,000 animals every year. That’s a lot of pets, a lot of families, and a lot of people showing up every day because they genuinely love what they do. NVA is backed by JAB Holding, and every person who joins us is driven by the same mission: excellent, accessible care that improves the lives of animals and the people who love them. We’ve been at this for 25+ years and we’re just getting to the good part. 

Team & Position: 

Our ecommerce business is early stage, fast growing, and built to support veterinary clinics through localized online storefronts. We are building the Clinic Success team from the ground up, and this role will play a critical part in defining what great clinic engagement looks like at scale. 

The Manager, Clinic Success will own clinic engagement and performance across our hospital network, operating as a business leader responsible for driving adoption, trust, and growth of Ecommerce. This role sits at the intersection of strategy, analytics, and field execution, shaping both how clinics grow with ecommerce and how they experience it day to day. 

Success in this role is rooted in trust. Clinics that see ecommerce as a partner in their success engage more deeply and grow faster, and building that belief is core to the role. 

This position reports to the Senior Director, Ecommerce and is expected to shape the model, not just run it, bringing a strong point of view, connecting insights across the business, and helping define the future of clinic growth. 

What You’ll Do 

Own Clinic Growth & Performance 

• Own and evolve the strategy for clinic growth, defining what great looks like across adoption, engagement, and business impact at scale 

• Operate like a GM for clinic growth, owning outcomes across a portfolio of clinics and directly influencing performance 

• Act as a strategic thought partner to leadership, bringing a clear point of view on where to focus and how to drive the greatest impact 

• Build deep expertise in how the ecommerce platform actually works in clinics, identifying what drives growth versus friction 

• Partner with Analytics to turn data into clear insights, including health signals, segmentation, and growth opportunities 

• Get out of dashboards and into clinics to see what is really happening and why 

• Turn what top-performing clinics do into scalable playbooks 

• Diagnose underperformance and lead targeted actions that drive meaningful, lasting change 

• Define and own the key metrics that make performance simple, visible, and actionable 

• Continuously evolve the strategy as the network and platform grow  

Be a True Partner to Clinics 

• Build strong, trusted relationships by understanding how clinics actually operate day to day