Customer Care Specialist

Job DetailsJob Location: Saint Paul Service Center - Saint Paul, MN 55107Position Type: Full TimeEducation Level: NoneSalary Range: $23.68 - $23.68 HourlyJob Category: Customer ServiceWho We Are

Girl Scouts River Valleys’ mission is to build girls of courage, confidence, and character who make the world a better place. Our purpose is to boldly lead as an anti-racist organization that uplifts and empowers every girl to know their worth and lead in their world. Our commitment to a girl-led future is unwavering.

 

Working at Girl Scouts is an opportunity to be you at your best by being a part of a passionate team of professionals dedicated to helping Girl Scouts build their futures.

 Commitment to Equity & Inclusion 

Girl Scouts River Valleys is committed to diversity, equity, inclusion, access, and racial justice, and is working to boldly lead as an anti-racist organization that uplifts and empowers every Girl Scout to know their worth and lead in their world. This means leading not just with words, but with actions. 

 

Diversity and inclusion have been core values of Girl Scouts since its founding in 1912. Girl Scouts River Valleys and Girl Scouts of the USA value diversity in all its forms and do not discriminate on the basis of race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability, gender, marital status, familial status, veteran status, sexual orientation, gender identification, genetic information, public assistance, local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws.

 

Learn more about our mission, purpose, and values online at girlscoutsrv.org.

Position Summary

The Customer Care Specialist is the welcoming face and voice of Girl Scouts River Valleys, serving as the first point of contact for members, families, and guests in person, by phone, and via email. This role is essential to supporting recruitment, retention, and overall member experience by providing exceptional customer service, accurate data entry, and responsive follow-up. From greeting visitors at the front desk to managing inquiries in Salesforce, processing mail, and ensuring smooth office operations, the Customer Care Specialist plays a vital role in creating a positive and supportive environment. This hybrid role is based out of our St. Paul location, requiring onsite presence approximately 50–75% of the time.

Ideal Candidate

We’re looking for someone who loves helping people, can juggle multiple priorities with a smile, and thrives in a fast-paced, ever-changing environment. You’re a strong communicator who can connect with a wide variety of people, whether in person, on the phone, or online. You’re detail-oriented, tech-savvy (CRM experience is a plus!), and love keeping things organized. Most importantly, you’re committed to equity, inclusion, and anti-racist practices and want to bring those values into your daily work. If you enjoy working on a team, but also know how to take initiative on your own, this role is a great opportunity to make a difference while supporting the mission of Girl Scouts.

Compensation

At GSRV, we believe that a well-structured compensation package will attract and retain talent. Therefore, we are very competitive with including a compensation package for this position that aligns with like-organizations and positions in the area. This includes: 


Hiring range - $23.68 hourly; Medical, Dental, and Vision
HSA/FSA
Employer Paid LTD
Employer Paid Life Insurance
403(B) Plan
Pet Insurance
Paid Time Off (PTO)
1-Week Winter Break
12 Recognized Holidays
Shorten Summer Fridays
Employee Assistance Program EAP
Infant-at-Work Program
Hybrid Workplace
Affinity Groups


Responsibilities

To be successful, the following are essential duties and responsibilities of this position:
Essential Duties and Responsibilities


Serves as the first point of contact at front desk for all guests, making visitors feel welcome. 
Answers internal and external customer inquiries in person, via email, and by phone while displaying a high level of customer service. 
Ensures an inviting environment for customers, vendors, and visitors to the service centers by maintaining a neat and clean area, greeting them as they arrive, and assisting them with their needs.  
Seeks to provide proactive information and resources to all guests and members. 
Answers inquiries by clarifying desired information, researching, locating, and delivering findings. 
Maintains customer relationship management database by entering information quickly and accurately.  Participates in efforts to improve efficiency.  
Provides record management for all types of information including, but not limited to, Salesforce cases, chatter, and tasks. 
Adheres to council policy, standard operating procedures, and working guidelines, but alerts others to process