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The Principal Product Manager Conceives of, develops, delivers, and manages products for customer use. The Principal Product Manager provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.

The Principal Product Manager is a senior individual contributor who orchestrates complex, cross-platform technology initiatives that advance enterprise strategy and operational reliability. This role is pivotal in translating business vision into scalable technology solutions, ensuring seamless integration across platforms such as EHRs, telephony, data systems, and enterprise architecture. The Principal will serve as a key interface between business and technology, driving transformation and innovation while maintaining operational rigor. 

Key Responsibilities 

• Strategic Leadership & Transformation: 
  Lead emerging transformation efforts, aligning technology roadmaps with enterprise objectives and clinical, operational, and customer experience goals. Champion innovation and scalability for new markets, services, and population launches.  

• Stakeholder Management: 
  Cultivate strong relationships with senior executives, business leaders, and technical teams. Serve as a trusted advisor, translating complex technical concepts into actionable business insights and recommendations. Facilitate alignment and consensus among diverse stakeholders, ensuring transparency and shared ownership of outcomes.  

• Cross-Platform Delivery: 
  Drive end-to-end delivery of business capabilities across telephony, EHR, and data platforms. Manage dependencies, milestones, and inter-team coordination to ensure timely and effective execution.  

• Governance & Risk Management: 
  Evaluate and communicate the business impact of architectural and integration decisions. Ensure compliance, reliability, and scalability, proactively managing operational risks and issue resolution.  

• Operational Oversight: 
  Anticipate and manage the impact of system changes, outages, and upgrades. Partner with IT and business teams to triage issues and escalate risks as needed.  

• Reporting & Communication: 
  Prepare concise, executive-level status reports and summaries. Convert technical updates into clear business terms for leadership visibility.  

• Mentorship & Enablement: 
  Support the development of junior product managers and analysts, fostering technical fluency and structured delivery approaches.  

Use your skills to make an impact
 

Requirements

• Bachelor’s degree in relevant field is required (Product Management, Health Informatics, Business, Computer Science, Engineering, or related). 

• A minimum of seven years of experience in product management, enterprise systems, or technology strategy in healthcare. 

• Deep expertise in enterprise architecture, data platforms, EHR systems, and telephony/contact center technologies. 

• Demonstrated ability to lead cross-functional initiatives and drive transformation across technology and business domains. 

• Exceptional stakeholder management and executive communication skills. 

• Proven track record of thriving in dynamic, growth-oriented environments, balancing strategic vision with operational execution.  

• Certified Product Manager (CPM), SAFe Product Owner/Product Manager (POPM), or equivalent required. 

Preferred

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