Supervisor HR Delivery Services

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Supervisor Human Resources Delivery Services for the Data Management Team is responsible for managing and enhancing Lumen’s HR data management processes and practices.

You will oversee the daily operations of the team, ensuring the timely and accurate input of employee data into Lumen’s HR system, while adhering to data governance policies and standards. You will use data, insights and voice of the customer framework to identify trends and opportunities for improvement in operational quality and efficiency.

The Main Responsibilities

• Lead, supervise and motivate the Data Management team, providing guidance, training, support and performance feedback.
• Ensure the accurate and timely input of employee data, such as new hires, re-hires, and changes, into HR systems.
• Establish, document and enforce data standards and protocols to ensure consistent, high-quality data across all HR systems.
• Conduct regular data audits to identify and correct inaccuracies, ensuring data integrity and compliance with company policies and legal regulations.
• Ensure compliance with all relevant data privacy regulations and internal company policies regarding the handling and protection of sensitive HR data.
• Identify opportunities for process improvements and automation within data workflows to increase efficiency and reduce errors.
• Develop and maintain data entry documentation and training materials as necessary.
• Partner with the HRIS team to ensure that all HR data systems are functioning effectively and to implement enhancements.
• Manage escalations ensuring prompt resolution and conduct root cause analysis and implement solutions as applicable.
• Develop and implement data governance policies, procedures, and standards in collaboration with HRIS, HRIT and other relevant departments.
• Prepare and present regular reports to leadership team on performance metrics to provide trends, insights and recommendations on areas for improvement.
• Participate in cross-functional projects and initiatives.

Location

This is a fully remote position open to candidates based anywhere in the U.S.

What We Look For in a Candidate

• Bachelor’s degree in human resources, Business, Information Systems, or related field; or equivalent experience.
• Minimum of three years of experience in Human Resources in a Data Entry or Shared Services environment.
• Proficient in HR systems, SuccessFactors a plus.
• Ability to lead, coach, and develop high-performing teams.
• Knowledge of HR data privacy regulations and compliance requirements related to data management activities.
• Demonstrated experience in utilizing data to identify and drive process improvements, automation, and innovation initiatives, and using data to measure impact and outcomes.
• Strong analytical, problem-solving,