Operations Supervisor | Full-Time | Acrisure Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Manager or Director of Event Operations.

 

This role will pay $24 - $25/ hour.

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until September 5th, 2025.

About the Venue

About Acrisure Arena, Palm Desert, CA:

America’s hottest music festival destination is finally getting the world-class arena it deserves.  Having opened in  December 2022, the Acrisure Arena will provide the greater Palm Springs area of Southern California with a premiere 10,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for hockey and concerts, the Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue.  In addition, the facility serves as the home of the American Hockey League affiliate of the Seattle Kraken, the Coachella Valley Firebirds. 

 

The Acrisure Arena is a $350+ million project that is being 100% privately funded through outstanding partners Oak View Group, Live Nation, and the NHL Seattle. 

 

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment.  We believe Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Coachella Valley is our duty and driving business is our responsibility.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Interview, select, train, coach, evaluate, and discipline full and part time staff. Position will deliver a termination with approval.
• Provide staff training for all employees and temporary workers
• Deliver and follow up on Performance Improvement procedures on a timely basis
• Ensure staff is working safely and are aware of proper safety guidelines
• Responsible to understand, comply with and execute parameters of Operations Set Up for Events/Staging
• Lead / coordinate staff training and safety programs
• Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required
• Assist or lead planning, directing, coordinating and review of work plans for facility operations
• Review and understand event documents to forecast staffing and equipment needs for all Arena & Convention events
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
• Coordinate facility arrangements with concessionaires and AV
• Oversee, monitor changeover and housekeeping crews, provide team support as required
• Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates / changes as necessary
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients to provide a positive employee climate

Qualifications

• High school diploma or equivalent
• Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination
• An advanced degree in Facility Management or related field may be substituted for years of experience
• Basic computer skills in a Windows format including typing, data entry and email
• Ability to effectively operate a company provided cell phone for phone, email, text.
• Advanced computer skills and experience w