Certified Medical Assistant

The Medical Assistant (MA) plays a key role in supporting providers and the care team in delivering high-quality, patient-centered healthcare within a managed care environment. The MA performs both clinical and administrative duties to ensure efficient patient flow, accurate documentation, and compliance with managed care protocols and quality metrics.

Clinical Responsibilities:

• Prepare examination rooms and ensure cleanliness and readiness for patient visits.
• Escort patients to exam rooms, verify patient identity, obtain and document vital signs, chief complaint, and medical history in the electronic health record (EHR).
• Assist providers with examinations, procedures, and treatments as needed.
• Administer immunizations, injections, and medications under the providers supervision and according to state and clinic policy.
• Perform EKGs, vision tests, and other diagnostic screenings as required.
• Collect and process lab specimens; ensure proper labeling and documentation.
• Maintain accurate and timely charting in the EHR, ensuring all information is complete prior to provider review.
• Conduct pre-charting and ensure all required documentation, lab results, and preventive care items are updated prior to visits.
• Participate in care coordination, follow-up on provider orders, referrals, and test results.
• Support patient education on chronic disease management, preventive care, and treatment plans.

• Manage patient check-in/check-out procedures when needed.
• Handle phone calls, messages, and patient inquiries in a timely and professional manner.
• Ensure all messages contain complete information for provider review (symptoms, duration, medications, etc.).
• Schedule, diagnostic tests, and follow-up appointments as directed.
• Maintain medical inventory and order supplies as necessary.
• Participate in quality assurance and performance improvement initiatives.

• Accurately complete pre-charting prior to patient appointments.
• Follow up on patient messages and care coordination tasks within designated timelines.
• Demonstrate adherence to managed care protocols and quality indicators (HEDIS, Stars, etc.).
• Maintain a professional demeanor and contribute to a positive patient experience.
• Always ensure HIPAA compliance and patient confidentiality.

• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• The ability to administer injections.

• A minimum of one year work experience as a Certified Medical Assistant.
• Phlebotomy EKG and PFT Injection administration (Preferred).
• Vital signs: 1 year.
• ECW: 1 year (Required).
• Bilingual is a plus.
• Knowledge of Managed Care (Preferred).
• Hedis (Preferred).

License/Certification:

• BLS Certification (Required)
• Certified Medical Assistant (Required)

• May require prolonged period of standing, walking and bending.
• Ability to move/lift up to 20 pounds at times.
• Must be able to move/assist with moving patients.

Medical specialties:

• Primary Care
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