Client Partner

The opportunity

At Valtech (legacy Kin + Carta), we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. We’re proud of:  

• What we do 
• Our values 
• Our workplace 
• The borderless framework we work in 

The role

The ideal Client Partner for Valtech is passionate about the experience revolution. This innovative individual will play a key role on the leadership team, providing an informed perspective on the best approach to win and grow services. Your main focus will be on driving growth, aiming for year-on-year increase, and establishing C-Level, trusted-advisor relationships with clients while developing a strong partnership ecosystem. 

Role responsibilities 

Growth:

• Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls. 
• To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and coaching a team of direct reports. 
• Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services. You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly
• Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals.

Client Satisfaction & Delivery:

• You will serve as an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction.
• As the Client Partner, you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales. 
• Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets.
• Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct.

Leadership: 

As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.

Minimum qualifications

We want all new hires to succeed in their roles at Valtech. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all minimum qualifications. If you do not meet all of the preferred qualifications, we still encourage you to apply.

• 10+ years demonstrated success in a sales and/or account management roles in IT Consulting Services
• 7+ years experience managing a team or portfolio of clients
• 5+ years experience working in digital transformation consulting across multiple verticals, including negotiation, persuasion, and closing business
• Understand key technology components