Systems & Network Admin Specialist – Physical Security

OnTrac is hiring a Systems & Network Admin Specialist!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.
Compensation: The expected starting base pay range for this position is $84,000 - $105,000, with full potential base salary range over a successful candidate’s tenure in the position of $84,000 - $126,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.
Employment Logistics:
The Systems & Network Admin Specialist - Physical Security supports and maintains the organization’s IT infrastructure and physical security technology environment. This role helps administer network systems, surveillance platforms, access control systems, and intrusion detection tools to ensure critical systems remain secure, available, and performing as expected. The Specialist supports daily administration, troubleshooting, system updates, device configuration, documentation, compliance activities, and vendor coordination for physical security and infrastructure-related needs.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:
• Bachelor’s degree or equivalent experience
• 2+ years of related experience in systems administration, network support, IT infrastructure, or physical security technology
• Working knowledge of TCP/IP networking concepts, including VLANs, DHCP, DNS, IP addressing, and PoE
• Familiarity with enterprise video surveillance, access control, and alarm management systems
• Understanding of infrastructure and cybersecurity fundamentals

Your Mission in Motion:
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.
• Support network administration: Assist with the administration and maintenance of network infrastructure, including switches, firewalls, VPNs, and related systems.
• Maintain physical security platforms: Administer and support CCTV/video management systems, access control systems, and intrusion alarm platforms.
• Monitor and troubleshoot systems: Monitor system and network performance, configure and troubleshoot network connectivity for security devices including VLANs, DHCP, DNS, IP addressing, and PoE, and escalate complex problems as needed.
• Support device deployment: Assist with installation, configuration, testing, and deployment of cameras, badge readers, controllers, and alarm devices.
• Perform updates and maintenance: Complete software updates, firmware updates, patching, and routine maintenance activities to support system availability.
• Manage access and documentation: Support user access administration, permissions, audits, and maintain documentation for configurations, processes, and procedures.
• Coordinate projects and support: Participate in infrastructure and physical security projects, upgrades, migrations, compliance activities, and coordinate issue resolution with vendors and internal partners.

Paving your way to your success:

• You demonstrate strong troubleshooting and customer support skills, helping users and teams resolve issues efficiently.
• You communicate clearly in writing and verbally, keeping internal partners informed and aligned.
• You work collaboratively in a team environment while also completing daily tasks independently with minimal guidance.
• You prioritize effectively in a fast-paced environment, maintaining accur