Clinic Services Specialist-Pediatric Specialty Clinic

Within the Pediatric Specialty Clinic, responsible for patient check out and scheduling patient appointments and visits for all specialties following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager.  This position will be working closely with patient and families for follow up appointments after visit in the clinic. Uphold to the department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.

Position Responsibilities

·       Check out reception desk scheduling follow up appts for multiple pediatric departments.

·       Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC systems.

·       Assists with problem solving of scheduling issues.

·       Follows the scheduling policies to facilitate all patient appointments.

·       Attends scheduling staff meetings.

·       Provides scheduling coverage in staff absence.

·       May perform other duties as assigned.

·       Notifies the scheduling department’s frontline supervisors of scheduling issues. 

·       Serves as an intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.

·       Negotiates appointments with patients and other departments.

·       Negotiates schedule changes with providers and communicates changes with staff/supervisors.

·       Explains the scheduling policies to other schedulers as needed through written and oral communications.

·       Collaborates with peers and co-workers to enhance the delivery of health care.

·       Provides feedback to management on means to achieve goals and resolve service issues.

·       Contributes ideas and seek ways to improve assigned processes.

·       May provide training and functional and/or administrative supervision for students/temporary staff.

Education Requirements

·       A Bachelor’s degree or an equivalent combination of education and experience

Experience Requirements

·       Minimum 1 year scheduling in an outpatient specialty clinic setting experience.

·       Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.

·       Excellent written and verbal communication skills.

·       Proficiency in computer spreadsheet and database applications.

·       Ability to work with providers and clinicians

Desired Qualif