Sr Product Manager, Technical

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Job Overview

This role is responsible for managing complex technical products that align with business objectives and customer needs within the T-Life mobile application ecosystem. It owns the end-to-end product lifecycle, including vision, roadmap, technical delivery, and stakeholder collaboration. The role requires strong understanding of customer journeys and backend-for-frontend (BFF) architectures that power API-driven experiences. The Sr Product Manager, Technical (Sr TPM) integrates customer insights, technical feasibility, and data-driven inputs to prioritize features and improvements, leveraging AI-assisted tools where appropriate. Success is measured by delivering scalable, high-quality products that meet business goals, customer satisfaction, and technical performance metrics.

Job Responsibilities:

• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs

• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development

• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases

• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes

• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt

• Lead structured intake and initiative evaluation by assessing business value, technical feasibility, dependencies, risks, and cross-team impacts to prioritize initiatives aligned with program objectives and enterprise strategy

• Leverage AI-assisted tools and automation technologies to improve efficiency, accelerate analysis and documentation, enhance decision-making, and streamline delivery workflows while maintaining governance and quality standards

• Maintain end-to-end visibility across the initiative lifecycle from intake to production release, ensuring compliance with organizational governance standards and traceability within Confluence and Jira

• Identify and resolve execution, operational, and organizational issues that impede product success; drive improvement plans within sphere of influence

• Support and enable core Agile practices: efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD

• Collaborate and develop positive working relationships with many teams including Sales, Marketing, Legal, Go-to-Market, Finance, Dev, Architecture, and Engineering, as well as outside partners and Customer groups

• Maintain professional knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks and societies

• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.

Preferred:

• Experience leveraging AI-assisted tools or automation platforms for analysis, documentation, or workflow optimization
• Experience with mobile application ecosystems
• Experience working with BFF (Backend-for-Frontend) architectures or API gateway layers
• Telecommunications or large-scale enterprise experience

Knowledge, Skills and Abilities:

• Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and