Medical Advice Chat Operator

Job Description

Description 

Make a difference in hundreds of lives a week! We are looking for a dedicated, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities. 

 

Chat Operator Responsibilities 

As a member of our Chat Team your responsibilities will include: 

• Offer genuine client service while assisting our clients via chat or phone. 

• Keep a positive attitude for your remote team members, Adobe team members, and our clients. 

• Work as a team to give our clients the best customer service possible. 

• Have excellent communication skills (written and oral). 

• Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed. 

• Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. 

• Have a great phone and chat voice (interactive, positive, calming). 

• Work well within the CSR team and with the other departments in our hospital. 

• Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients. 

• Review and transcribe doctor voice mail messages at various times throughout the day. 

• Correct appointments as needed and follow up with team members and manager about incorrect appointments. 

• Contact clients for doctors or techs as needed.