Technical Business Analyst

About Us

Live Oak Bank is a digital bank that serves small business owners across the country.  Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money.  At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Impacts Live Oak and its People

Accelerate Business Outcomes Through AI-Powered Requirements Engineering: Reporting to the Director of Software Engineering, you will serve as the critical bridge between business vision and technical execution, translating complex business objectives into engineering strategy. Your role is critical in ensuring our development efforts remain closely aligned with business objectives while maintaining technical excellence. As a Technical Business Analyst, you will work within our engineering organization to ensure clear understanding, thorough documentation, and successful delivery of business requirements. You'll help establish practices that enable our engineering teams to efficiently build solutions that precisely meet business needs. This includes performing detailed requirements analysis, documenting integration points, and defining acceptance criteria that ensure delivered solutions meet business objectives while maintaining technical excellence.

What You’ll Do at Live Oak

• AI Fluency and Integration: You'll leverage advanced AI tools to transform our requirements gathering, analysis, and validation processes. This includes using large language models for documentation generation and analysis, implementing AI-assisted testing frameworks, and developing predictive analytics to identify potential requirement gaps before they impact development.

• Innovation Charter: You'll have significant autonomy to reimagine our requirements engineering process. We expect you to introduce cutting-edge methodologies, evaluate and implement AI-powered requirements tools, and create frameworks that become industry standards for business-engineering alignment. Working closely with engineering leadership, you will help streamline how we gather, document, and validate business requirements. This includes developing templates and standards that help engineering teams consistently understand and meet business expectations while maintaining development efficiency.

• Requirements Analysis and Documentation: You will help engineering teams fully understand business requirements and document them effectively. This includes facilitating discussions to clarify business needs, documenting use cases and acceptance criteria, and ensuring engineering teams have the context they need to build the right solutions.

• Solution Validation: You will work with engineering teams to ensure solutions meet business requirements before deployment. This includes developing test scenarios that validate business functionality, confirming proper integration with existing processes, and ensuring solutions deliver the intended business value.

• Engineering Team Support: You will serve as a resource to multiple engineering teams throughout the development process, helping them understand business context, clarify requirements, and resolve questions that arise during development. Your support will help teams stay focused on delivering business value while maintaining technical quality.

• Thought Leadership: You'll serve as the intellectual catalyst within our engineering organization, elevating how teams conceptualize and execute on business requirements. By introducing innovative methodologies and facilitating cross-team knowledge sharing, you'll create a culture where requirements engineering becomes a competitive advantage. We expect you to develop frameworks that teams enthusiastically adopt because they demonstrably improve both technical outcomes and business impact.

• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Impact & Success Metrics

Your success will be measured by:

• Clarity and completeness of requirements documentation

• Engineering team satisfaction with business requirement support

• Reduction in development cycles through precision requirements engineering

• Measurable improvement in first-pass quality of delivered features

• Quantifiable business value delivered through requirements optimization

• Demonstrated ROI on AI-ass