Operations-Customer Resolution-Assoc III (ON SITE in Milwaukee, WI)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

SAP Job Title: Claims-Process Cent Svcs-Assoc III

Band: 03

FLSA Status: Non-Exempt

Job Code: 70021505

Revised Date: 05/10/2023

Job Summary:

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles appeal files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) 
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management 
• Receives, screens and routes incoming written/electronic correspondence
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties 
• Participates in or assists in training new or less experienced employees and demonstrating work processes 
• Assists specialists with more complex appeal handling, analyze documentation and settle basic, straightforward, and routine appeals quickly and efficiently
   

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

•  
• College degree or equivalent experience
• Previous experience in either customer service, claims processing and/or a related professional work environment preferred

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization

• Ability to coordinate information flow and internal processes

• Demonstrates knowledge of internal operations and develops relationships to facilitate workflow

• Gathers resources and information needed to complete work

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $37,890.00-$59,197.50 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension