Senior System Engineering

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About The Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Corporate Systems team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About The Team:

As a vital part of our Consumer Quality Engineering team, you will revolutionize how we deliver seamless customer interactions across retail, call centers and beyond. Here, digital isn’t just an eCommerce channel — it’s an integrated ecosystem where all channels operate as one unified team, enhancing the overall customer journey. The digital transformation wave hitting in 2025 will redefine the customer experience landscape, and this is your chance to build a career that propels you into the future.  You will play a key role in driving the digital transformation of our Consumer segment by implementing Salesforce SaaS CRM, modernizing OSS/BSS platforms, and integrating Generative AI to elevate customer experiences, streamline business processes, and unlock powerful data insights. Your work will enhance agility, alignment, and quality through automation, scalable CI/CD pipelines, and cross-functional collaboration — ensuring a flawless end-to-end experience across digital interfaces, middleware, and backend systems.  Join us to deliver impactful business outcomes by optimizing quality engineering strategies and leveraging the latest technologies. Be part of a forward-thinking team that’s shaping the future of customer engagement and digital innovation.

What You'll Do:

As a Senior System Engineer/ Automation Engineer, you will immediately step into a transformative leadership role where you will architect and drive integrated solution testing and quality assurance for cutting-edge Salesforce projects and application releases. You will lead the charge in pioneering next-gen automation, continuous validation, and AI-augmented testing within Agile and DevOps environments—propelling our evolution into a future-ready, quality engineering powerhouse through the One Design principle and Single Test Suite paradigm. This is a technical position providing solutions for one or more software engineering disciplines and works closely with development, product management, project management, and leadership, drives adoption of the right technologies and platforms to meet the overall technology vision, roadmap and strategy established by Technology Development.

Key responsibilities include:

• Spearheading the design and implementation of advanced, scalable test strategies tailored for Salesforce SaaS CRM and interconnected ecosystems, ensuring seamless, omnichannel customer experiences.

• Driving innovation in test automation frameworks leveraging AI/ML-enhanced scripting and autonomous testing to boost coverage, accelerate delivery cycles, and support robust CI/CD pipelines.

• Architect and build scalable applications using Microsoft Power Apps, integrating GenAI models for intelligent automation and enhanced user experiences.

• Develop, fine-tune, and deploy GenAI models (such as GPT, LLMs) for tasks like natural language processing, document automation, chatbots, and predictive analytics.

• Leverage Power Platform tools (Power Apps, Power Automate, Power BI) streamline workflows and create custom business applications.

• Work closely with business stakeholders, data scientists, and IT teams to gather requirements and translate them into technical specifications and actionable solutions.

• Collaborating cross-functionally in a DevSecOps culture to continuously elevate test frameworks, infrastructure, tooling, and processes—championing shift-left testing and continuous quality feedback loops.

• Leading proactive defect lifecycle management with data-driven root cause analysis (RCA) and predictive analytics to unearth systemic risks and drive operational excellence.

• Harnessing real-time test analytics and quality intelligence dashboards to inform strategic decisions, deliver transparent reporting, and engage leadership and stakeholders with actionable insights.

• Orchestrating cross-team innovation on large-scale digital transformation initiatives, embedding quality engineering best practices throughout the product lifecycle for resilient, secure, and scalable solutions.

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