Sales Engineer (Flat Glass) - Remote

Company Description

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Job Description

As part of the U.S. Glass Sales team, the Sales Engineer is responsible for managing and increasing Pyrotek’s sales of technical products and solutions to core customers and working closely with the technical sales team to develop and sustain long term mutually beneficial relationships with Pyrotek’s Glass customer base.

This position will work remotely, with the main sales territory being Southeast-Southwest USA, with the ideal candidate residing in this region (Atlanta, Dallas, Charlotte, Nashville, Phoenix). 

Essential Functions/Responsibilities

• Establish, grow, and enhance sales accounts, by:
  • Appropriately creating a working relationship with customer base that meets/exceeds expectations.
  • Effectively negotiating pricing, minimum order quantities and stocking agreements with vendors, suppliers, and customers; communicate changes internally for customer demands.
  • Promptly providing technical support to customers by collaborating internally and ensuring positive resolution.
  • Soliciting sales of new or additional products via telephone or in person, and preparing, pricing, and presenting quotations; set final new prices, margins, and quotations for new products or services.
  • Continuously maintaining awareness of competitors’ activities and employ counter measures to beat or contain competitor efforts.
  • Prospecting new customers, and preparing, pricing, and presenting quotations.
  • Correctly developing and preparing customer stocking agreements and submitting to Supply Chain Team for final review prior to customer signing. At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
  • Meeting/exceeding sales and gross profit targets for assigned territory.
  • Actively strategize with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned division(s)/products, by:
  • Setting final new prices, margins, quotations on new products or services.
  • Establishing positive working relationships with the customer by fielding territory customer calls, handling orders and responding to customers in a timely and efficient manner.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
  • Drafting and pricing quotes, gathering data, preparing reports and/or presentations.
  • Regularly visiting customers at their facilities for the purpose of selling, building customer rapport, and/or training.
  • Research and address all customer problems and requests, including defining best products as a solution.
  • Field and resolve customer complaints concerning billing or products, and document accordingly and timely; initiate RMA’s/customers credits, as needed.
  • Partner with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.
  • Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. Ensure travel expense reporting is accurate and timely manner.

Qualifications

Education/Experience

Bachelor’s degree in business, engineering, or a related technical discipline, plus five (5) years of interrelated work/sales experience in a technical or process related industry.

Experience within the flat glass industry, and with bending, tempering, or manufacturing flat glass, a plus.

Knowledge/Skills/Abilities

• Customer Service. Passion for providing a high level of customer service and executing business development activities. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond timely to requests for service and assistance.  Ability to consistently meet timelines and commitments. able to organize, contact, confirm and book complex trips, to multiple custom