Client Implementation – Business Analysis/Mapping, Vice President

Who we are looking for

In this role as Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

Why this role is important to us

This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

What you will be responsible for

Critical business priorities:

• Drive forward workstreams within a large client facing strategic initiative with Alpha Operations globally from India

• Manage and drive operational Business Analysis and Testing, both personally and leading a team

• Be accountable for analysis and requirement timelines, documentation and presentation

• Ensure a robust control environment is built into any model evolutions being designed

Role Definition:

• Leader will be responsible for critically evaluating our teams evaluating current operating models and designing, documenting and executing upon a market leading future state operating model

• Understand existing structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs

• Develop large scale transformation strategies a view to overhaul and redesign the operating mode to focus on client experience, automation, efficiency and process improvements using best in class tools

• Collaborates with Operations, Transformation and Technology teams to ensure the core pillars of the program are understood and fully adopted and operational requirements are clear and tested.

• Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.

• Partner with client, operations and programme leadership to execute on these process re-engineering changes globally

At Vice President level we require strong leadership and advanced skills in areas such as:

• Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.

• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.

• Proven leadership skills as well as managing and developing a high performing operation team.

• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats

• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.

• Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.

• Demonstrated ability to manage, coach and influence colleagues and virtual team members. 

• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Vice President Alpha Operations Client Pathways role will possess and/or be able to demonstrate:

• A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related