Medical Assistant 3
UC San Francisco (UCSF)About the role
JOB SUMMARY
Under supervision of the Administrative Director and guided by policies and procedures of Ambulatory Services, and in
collaboration with clinical staff, the Medical Assistant assists in the delivery of care to patients in the UCSF
Cardiovascular Care and Prevention Center Practice.
General responsibilities include managing patient flow in the practice from check-in, through the rooming process and check-out, obtaining vital signs, reviewing health maintenance status, maintaining, and stocking exam rooms, and assisting in emergencies. The Medical Assistant III also supports general administrative functions at reception including scheduling, referral management and other duties as required. Demonstrates excellent customer service skills with patients and staff. The Medical Assistant must be able to competently work in an advanced Electronic Health Record environment. The Medical Assistant is required to comply with the Medical Center House and Telephone Standards.
DUTIES & ESSENTIAL JOB FUNCTIONS
%
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
25%
YESRooms patients routinely. Monitors patient flow in and out of the clinic with ability to switch roles from front desk to rooming patients, to check out, in addition to phone support to accommodate proper patient flow.
25%
YESPerforms routine clinical functions, including but not limited to vital signs, height, weight, EKG’s and assessment of chief complaints. Supports and completes medication reconciliation process. Assists patients in preparation for exam and/or procedures. Performs clinical activities in an accurate timely manner.10%
YESObtains specimens and performs simple laboratory procedures as directed.10%
YESAssemble information concerning patient’s clinical background and referral needs; provides appropriate clinical information to specialist. Reports any problems with individual patients to the clinical provider. Assists providers with lab forms and other requisitions as appropriate.10%
YESSchedules patients using current scheduling system (CADENCE) ensuring complete and accurate registration, including patient demographic and current insurance information. Effectively works in an advanced Electronic Health Record environment. Handles phone calls and reviews messages, documenting medication requests and prepares appropriate documentation for clinical providers. Follows up appropriately with providers for patient requests and communicates with staff/providers/patient outcomes of email/APEX related tasks.10%
YESComplies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Adheres to Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilization of equipment. Complies with activities mandated by JCAHO / Title 22. Completes annual competency testing.10%
YESMaintains clean, well-stocked examination rooms. Orders clinical supplies and makes sure adequate stock is available, utilizing stock levels determined in association with other clinical staff. Responsible inventory of supplies per par grid on monthly/rotating basis as assigned.100%
YES(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
LIVING PRIDE STANDARDS
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medic
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