Sales Associate, Charleston

Key responsibilities:

• Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments. Usually the first to answer phones.

• Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo scanner.

• Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support.

• Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.

• Maintain familiarity with product lines and collections, across all brands.

• Tracking Weekly Oracle Open Orders and Shipments report in order to:

  • Follow-up on expiring CFAs (approving, extending, re-entering orders)

  • Contact customers about order holds (prohibiting order from shipping)

  • Request payment for Proforma orders.

• Order maintenance

  • Order entry

  • Order tracking and follow-up (in response to regular customer and seller inquiries)

  • Notating / updating all orders throughout the day (typically must be done in real-time; it’s not an activity that can be entered at the end/beginning of each day)

  • Applying / releasing holds on orders.

  • Applying payments to orders.

• Work with showroom manager on sales and inventory reports.

• Assist on sales floor, and with sample maintenance and merchandising as needed.

• Provide support for occasional special events held in the showroom; sometimes outside of normal business hours.

Requirements

• PC literate with proficiency in Microsoft Office and G Suite products, prior experience using Oracle or a similar EBS system is a plus.

• Superior written and verbal communication skills.

• Must be able to work thoughtfully and thoroughly with continuous attention to detail.

• Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects.

• Excellent time management, organizational, and follow-up skills.

• Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises.

• Willingness to learn new products, procedures, and processes as business needs change.

• Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company.

• Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand.

• A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment.