Sr. Program Manager

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

General Summary:    

The Program Manager Senior serves as a key member of the Center for Childhood Resilience (CCR) team in the Pritzker Department of Psychiatry and Behavioral Health at Ann & Robert H. Lurie Children’s Hospital of Chicago. The Program Manager Senior role provides develops and manages programs and projects including establishing and implementing project management protocols and practices for standardization and ongoing continuous quality improvement, managing project resources, and supporting administrative operations across portfolio of CCR initiatives. The position actively supports the CCR team, Department and Hospital efforts to achieve continuous quality improvement, customer service goals through modeling of appropriate behavior and by providing a work environment conducive to attaining these goals.

CCR develops, evaluates and disseminates mental health best practices to promote systems change and to increase access and reduce mental health disparities where kids live, learn and play. CCR works with education, community-based and other youth serving agencies to deliver innovative, sustainable, culturally attuned, and evidence-based strategies, promote mental health and wellness, and foster resilience in the face of adversity. Learn more about CCR at www.ccr.luriechildrens.org

We are committed to promoting diversity, inclusion and multiculturalism. Our mission to advance health equity starts with our commitment to build a diverse team representative of the communities we serve. We recruit, employ, train, compensate and promote regardless of race, gender, sexual orientation, religion, ethnicity, national origin, disability status, age, socioeconomic status and all the other facets of our humanity.

Essential Job Functions:

• Implements and manages project management processes across all CCR projects including establishing and implementing project management protocols and practices for standardization and ongoing continuous quality improvement.
• Provides project management support including project planning materials, goal and deliverable tracking, meeting facilitation and notetaking, monitoring and reporting of project activities, and other related project activities.
• Works with project leads and program finance to develop scope of work and monitor project expenses and budgets. Reports to leadership on status of expenditures on regular basis. Informs leadership of variance situations and engages in activities to resolve questions or concerns.
• Supports a team of project coordinators to successfully implement specific project activities and leverage resources across specific projects.
• Oversee and support CCR administrative functions including general supply inventory, supplies, professional development expense tracking, communications, website administration, program equipment, space allocations, knowledge management, file management and other related duties.
• Participates in the development of grant proposals and stewardship reports to CCR funders including tracking and monitoring proposal submission and reporting deadlines in collaboration with CCR leads, Lurie Children’s Research Administration and Lurie Children’s Foundation.
• Manages, tracks and reports on training and new services requests from CCR email, website, virtual learning platform and other forms of new business inquires, communicates with appropriate team members and ensures accurate and timely responses.
• Supports new hire orientation and onboarding efforts
• Perform job functions adhering to organizational values of compassionate service, discovery and innovation, diversity and inclusion, excellence, integrity, respectful collaboration, and stewardship.
• Participates in continuing education events including hospital required education and professional certification/licensure.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Master’s Degr