Sr. Business Analytics Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers, and developers globally. We are seeking an experienced and highly analytical Sr. Business Analytics Manager to build and optimize best-in-class business operations with a strong focus on OKR design, KPI reporting, and leadership-level analytics. In this role, you will drive strategic decision-making by developing robust dashboards, actionable insights, and data-driven frameworks that align with organizational goals.

Meet the team:
This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions.

Job Description:

Your way to impact:

The ideal candidate will have expertise in sales, platform, and product analytics and a proven track record of working with product leaders on instrumentation and data visualization. You will collaborate across teams to build dashboards and analytics tools that provide real-time visibility into business performance, ensuring alignment with leadership objectives and operational excellence.

Your day-to-day:

Analytics strategy & reporting:

• Define and implement a comprehensive analytics strategy that supports OKR design, KPI tracking, and leadership-level insights to drive decision-making.
• Design, build, and maintain dynamic dashboards that integrate sales, platform, and product analytics, providing real-time visibility into performance metrics for leadership and cross-functional teams.
• Collaborate with product leaders to define instrumentation needs, ensuring accurate data capture and intuitive visualization for key metrics.
• Analyze trends, identify opportunities for optimization, and provide insights into key areas such as revenue growth, customer retention, and platform performance.

Leadership communications:

• Create and present analytics reports and dashboards to senior leadership, translating complex data into actionable insights and recommendations.
• Train and enable teams to use analytics tools effectively, fostering a data-driven culture across the organization.
• Prepare executive-level reports, presentations, and updates to communicate progress, challenges, and outcomes of initiatives to senior leadership.

What you need to bring:<