Bartender

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , “Corner Bar” atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences:

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual “World Bartender Championship” CompetitionManual
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entireshift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS – Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION – Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

FLAIR & SALESMANSHIP – Sells the TGI Fridays experience by creating an entertaining “show” in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves ent