Senior Director, eCommerce SCM and Business Innovation

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible.

Role and Responsibilities

• Provide leadership to the business planning function by implementing the Quarterly Commercial Deal (QCD) process and driving LOBs to create business plans to meet revenue and profit targets
• Own monthly target planning process for all ecommerce LOBs and drive operational performance to achieve financial KPIs
• Establish weekly and monthly business operations performance tracking to run the business and identify gap to targets and lead gap closure initiatives
• Lead and direct the SCM forecasting and analysis by managing demand forecast with a high degree of accuracy across product categories to meet operational KPIs
• Streamline and build the financial planning and analysis function to provide real time visibility of P&L across ecommerce LOBs. Establish monthly and quarterly financial reporting and drive insights to improve category business plan based on revenue and expense analysis
• Build capabilities and implement processes to maintain real time and accurate tracking of sales deduction/allowance based on category sales and promotional plans
• Lead the sales and marketing analytics function to drive insights including but not limited to a) promotion performance and return on investment b) marketing effectiveness based on traffic and conversion metrics c) sales platform performance and effectiveness
• Build and lead highly functional and collaborative teams that integrate business planning, supply chain management, financial planning and analysis and sales and marketing analytics across LOBs
• Drive deep alignment across cross functional stakeholders including but not limited to finance, marketing, supply chain, technology and product management teams for seamless execution
• Implement KPIs for business performance management that drives accountability and improvement in both operational and financial metrics
• Lead cross functional taskforce to identify new growth accelerators for ecommerce business and manage the operational rollout of strategic growth initiatives

Skills and Qualifications

• 15+ years of related experience in two or more of the functional areas: business/strategic planning, category management, supply chain or financial planning and analysis
• Master’s degree in Business, Finance, Accounting or a related field
• 10+ years’ experience in telecommunications, consumer electronics industry with retail or e-commerce channel experience or management consulting
• Prior experience leading mid-size teams with the ability to engage and develop talent
• Strong quantitative and analytical capabilities with ability to synthesize complex concepts into executive level content
• Exceptional communication skills with ability to collaborate and build effective partnerships at all levels of the organization
• Structured and process oriented approach to solve business and operational problems with a highly agile approach
• Growth mindset, with the ability to take on new challenges and unlock new business opportunities
• Ability to operate seamlessly in a matrix organization and manage stakeholder across multiple lines of businesses

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