Claims Associate - Recovery

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Associate - Recovery

Our teams connect! We collaborate in the office Monday through Friday .
Our Seven Hills, OH office is located at: 5700 Lombardo Center Suite 200, Seven Hills OH 44131

PRIMARY PURPOSE: The Claims Associate-Recovery position is in an inbound/ outbound call center focused on obtaining insurance carrier information and or payment for damaged rental vehicles.  In this fast paced environment colleagues will learn and gain the skills and knowledge to elevate themselves to the next level.  They will gain extensive knowledge of the car rental industry and insurance claims as a whole.  Functions include processing  the regular monthly payment recovery files; to coordinate with collection agencies; and to support the Claims Recovery Team within company standards and industry best practices.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

•  Responsible for assigned inventory of files with recovery; maintains a monthly diary to receive the payment from at-fault parties; and follows up with payees if payment is late.
•   Enters recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
•   Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
• Using various search techniques, is responsible for skip tracing (finding someone who does not wish to be found).
• Responsible obtaining a copy of the police report to support the recovery claim.
• Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.
• Responsible for responding to clients' questions timely and professionally.
• Assists with salvage disposition.
• Responsible for filing, faxing, photocopying, scanning, and other general office functions; opens and distributes mail within the department.

QUALIFICATIONS
Education & Licensing
High school diploma or GED required.

Experience
One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.

Skills & Knowledge

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to meet or exceed Service Expectations
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functio