DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PROJECT MANAGER - INFORMATION TECHNOLOGY (IT)

Job Location:

Division of Technology Services
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $60,723 to $70,450 

Grade: 25

Closing Date: October 26, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a Project Manager - IT. This position is responsible for the designing, configuring and procuring of large complex data/voice systems, network connectivity and infrastructure. It is responsible for identifying the customers’ requirements and translating them into a configuration for data, voice, building, and station wiring, LAN's WAN's and DES infrastructure.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Process customer requests (internal ticketing system) for network infrastructure and telecommunication projects initiated/requested by all DES divisions/programs.
• Schedules and attends assessment meetings, obtains and evaluates quotes from data, voice and cabling vendors; recommends practical solutions.
• Works with DES Office of Facilities Management (OFM); Real-Estate group, vendors, and other State agencies (as required) to procure associated and approved building/floor/area electrical and wiring schema plans for new buildings, relocations and remodels.
• Works with equipment vendors for order/procurement, installation, user acceptance of network, telephony, telephones, switches, routers, voice gateways, cabling, frames, patch panels, uninterpretable power supply. Diagnosis, repair, installation of low voltage cabling.
• Works with DES division/programs to define telecommunication call routing/service including Auto Attendant, Integrated Voice response, Call Center functionality, and soft phones.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Telecommunications and Networking including VOIP, data applications, voice, understanding of OSI model.
• Microsoft Office suite applications, Google G-Suite applications
• Design, configuration, procurement and installation of telecommunications services.
• Understanding terms of vendor contracts.
• Overseeing and coordinating all vendor work to ensure successful and timely installations of network services to DES divisions/programs.

Skills In:
• Good communication written, oral and analytical.
• Planning and prioritization daily work.
• Analyzing and conceptualizing the needs of the program.
• Problem solving.
• Communicate/integrate with users, staff, management to gather or disseminate information.
• Active listening.

Ability to:
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across multiple organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Develop and write technical documentation.

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