DOC Stateville CC Switchboard Operator I - Spanish Speaking

Position Title: Switchboard Operator I - SPANISH SPEAKING (Upward Mobility)

Job Requisition ID: 49427
Closing Date: 09/10/2025 11:59 p.m.
​Agency: Department of Corrections
Class Title: SWITCHBOARD OPERATOR I - 44411 
Skill Option: UMP Certificate 
Bilingual Option: Spanish
Salary: Anticipated Starting Salary $3,839/month; CBA Applies; Full Range: $3,839-$5,006/month
Job Type: Salaried
Category: Full Time 
County: Will
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended.  When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application.  Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility.  Please note that the Department of Corrections must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Stateville Correctional Center is seeking an organized and detail-oriented Switchboard Operator (Spanish Speaking). The successful candidate should be able to work in a fast-paced environment, accept and dispatch both incoming and outgoing calls and answer general inquiries. In addition they will record departure and arrival times from court writs, and record and monitor the logging system for outgoing long-distance calls. If interested in this opportunity, please apply according to the instructions listed on the job posting. We encourage all qualified applicants to apply.

Essential Functions

• Accepts and dispatches both incoming and outgoing calls generated through the institution switchboard.
• Responsible for placing calls to employees for the hiring of overtime and accurately logging calls made.  
• Records departure and arrival times both to and from court writs.
• Utilizes English/Spanish language skills in interpreting and translating policies and procedures for individuals who cannot speak or read English.
• Receives and records all incoming calls from personnel assigned to the towers.
• Records and monitors logging system for all outgoing long-distance calls as directed by institutional policy and departmental directives.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
• Requires the ability to speak and write Spanish at the colloquial skill level.
• Qualifying state employees