Senior Specialist, IT Operations

Job Title:

Senior Specialist, IT Operations

Job Description:

Entegris is a global, world-class supplier of advanced materials and process solutions for semiconductor, life science, and other high-tech industries. We have experienced exceptional yearly growth and believe our success stems from accountability, integrity, and trust (both with our customers and our employees).  

 

The I&O Team (Infrastructure & Operations) is looking for a Desktop Field Services Technician to join our Service Delivery and Support team located in Burnet, Texas.   Accountable for applying an understanding technology and support practices to ensure business productivity.   

 

The role:

At Entegris, the Desktop Field Service Technician will focus on supporting our organizations computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.  The Desktop Field Service Technician also serves as an on-site extension of the infrastructure team and performs functions on their behalf. 

What you'll do: 

• Support Burnet and Round Rock Texas locations with on-site support and all sites with remote service.   

• Perform analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance. 

• Provide technical expertise in the installation and maintenance of hardware and systems software.  

• Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences. 

• Identify and action trends by monitoring and analyzing incoming inquiries. 

• Collaborate with Business, Service Desk, IT Security, IT learning, and Engineer’s stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication. 

• Adhere to departmental standard operating procedures, Service Level Agreements, and other operational metrics. 

• Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team 

• Provide and contribute to end user training in person and formal video or documentation. 

• Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions. 

• Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets.