Loan Assistant Team Lead

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

Manages a group of local and remote Loan Assistants within a specific region. In conjunction with Corporate Learning, provides Loan Assistants with comprehensive on the job training of systems, bank (credit, compliance, and operations) policies as well as State and Federal regulations. Responsible for ensuring Bankers are provided with strong administrative support to enhance the client experience with the Bank.  Oversees work distribution to ensure all Loan Assistants within the region are working at optimal levels.  Stays abreast of regulatory, legal, and technical updates or changes that impact loan documentation processes and requirements.   

As a player / coach, may provide administrative support to Private Banking, Business Banking, Commercial and Middle Market Bankers and Commercial Banking Executives / Market Presidents.  Supports the growth of the region’s loan portfolio via preparation of loan documents, funding process, credit file maintenance and coordination of loan closings.  Provides an excellent client experience to prospects and clients and is responsible for problem solving, issue investigation and resolution. Acts as a gatekeeper to Bankers. Provides local support to the Market President through report distribution and monitoring. Plans / manages all commercial events, is the liaison for sponsorships in the market.

Ensures the accuracy and uniformity of all legal and loan documents and minimizes the risk of loss to the Bank. Ensures that all loans are closed and maintained in accordance with State and Federal regulations and Bank policies and guidelines.

ESSENTIAL FUNCTIONS

• Manage a team of local and remote Loan Assistants who provide administrative and loan support, client service and sales support to Private Bankers, Commercial and Middle Market Bankers to ensure an excellent client experience and minimize the risk of loss to the Bank
• Train and coach Loan Assistants on loan closing and documentation procedures, required documentation, loan servicing, government, and bank regulations
• Partner with Corporate Learning, Operations and Treasury Management on training and special projects
• Manage the operational risk (monitor and review loans in process reports, exception reports, past due reports) of Business Banking, Private Banking, Commercial and Middle Market Banking teams to ensure compliance with operational policies and procedures
• Make independent decisions involving complex operational or client services issues. Escalate to Market President as appropriate
• Oversee work distribution to ensure all Loan Assistants within the region are working at optimal levels
• Develop collaborative working relationships with other Loan Assistant Team leads across the footprint to ensure parity and share best practices
• Serves as primary escalation contact for service-related issues arising from clients and/or operations
• Ensures established processes are followed and loan documentation is generated and executed according to the bank’s policies and procedures and are within regulatory guidelines
• Conducts performance reviews and manages performance of Loan Assistants through collaboration with Bankers to ensure Assistants are providing necessary support for optimum efficiency
• Act as liaison to assist clients with navigating the bank and interacting with internal partners and support centers
• Plan and manage all Commercial / Middle Market events within the region
• Liaison for sponsorships in the community
• Manage regional sponsorship budget
• Provide administrative support (filing, scanning, email / mail correspondence, answering phones, etc.) to Bankers.  Assist Bankers in development of cross-selling and other sales activities and opportunities when appropriate
• Prepare loan closing packages according to guidelines established by the Bank in a timely and accurate manner, Reviews loan packages for accuracy prior to delivery to Banker
• Coordinate closings with lenders, attorneys, insurance agents and customers
• Order title searches, UCC searches, appraisals and flood certifications as needed
• Coordinate the approval of the disbursement of closing funds and issues loan proceeds checks and wires
• Review closed and funded loans for document completions, ensures that loans are booked in a timely and accurate manner  
• Contact settlement agents,