Junior Client Support Coordinator (B2B)

<p><em>Do you have a good knowledge of Microsoft Office Suite software?</em></p><p><em>Do you have strong communication skills?</em></p><p><em>Are you interested in working for a global leader at its sector?</em></p><p> </p><p>On behalf of our client, a well-known and leading software and services provider in the financial, retail and hospitality sectors, is looking for a <strong>Client Support Coordinator.</strong></p><p>📌 <strong>Location:</strong> Gerakas, Athens, Greece</p><p>📍 <strong>Working model:</strong> Hybrid (2 days remote, 3 days at the office). Working Hours: MON-FRI, 09.00 – 17.00</p><p>🖋️ You will be reporting to the Services Country Manager</p><p><strong>What you will do:</strong></p><p>As a Client Support Coordinator, you will be the primary point of contact for key B2B clients, managing customer service delivery from incident reporting to resolution. Your responsibilities include:</p><ul> <li> <strong>Customer Relationship Management:</strong> Maintain strong client relationships by providing timely and effective support.</li> <li> <strong>Issue Resolution:</strong> Coordinate with internal teams (SW Engineering, Field Support, Customer Support) to resolve client issues.</li> <li> <strong>Service Analysis:</strong> Analyze service performance and suggest actions to enhance customer satisfaction, loyalty, and profitability.</li> <li> <strong>Support Provision:</strong> Offer general and account-specific support to the client’s Engineering team.</li> <li> <strong>Service Understanding:</strong> Utilize knowledge of service systems, functions, policies, and customer contracts to resolve issues.</li> <li> <strong>Proposal Creation:</strong> Develop and present high-level offers and Proof of Concept (PoC) proposals.</li> <li> <strong>Pricing Participation:</strong> Actively engage in the pricing process to ensure competitive and fair pricing for services.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Technical/Vocational certification or High School diploma</li> <li>0-1 years of related experience, ideally in Technical Support or Customer Care related roles</li> <li>Ability to understand the lifecycle of Technical Services (from reporting to final fix)</li> <li>Demonstrated proficiencies with <strong>Microsoft Office Suite software; you will be working a lot with Outlook and Excel (Tables, Filters, basic Graphs)</strong> </li> <li>Ability to work in a fast-paced environment, time management and organizational skills</li> <li>Excellent interpersonal and communication skills</li> <li>Fluency in Greek and English (written and oral)</li> </ul><p><strong>Benefits</strong></p><p>💰 Monthly Salary Range 1,200k – 1.300k gross<br/>🏠 Hybrid Working Model</p><p>📖️ Continuous education</p><p>💻 Company phone &amp; laptop</p><p>💼 Modern working environment</p><p>👥 <strong>Recruiting process:  </strong></p><p></p><p>If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an introductory interview. </p><p>As for the next step, there will be 1 more interview round with the Services Manager, on our client's premises</p><p> </p><p>💬  For any questions regarding this opportunity, please directly contact George Komninos to the following email: ( <a href="mailto:gkomninos@manpowergroup.gr" rel="nofollow noreferrer noopener">gkomninos@manpowergroup.gr</a> )</p><p> </p><p>You can always check all our <em><strong>IT/Technology Roles</strong></em> here: <a href="https://manpowergreece.gr/it-jobs/" rel="nofollow noreferrer noopener">https://manpowergreece.gr/it-jobs/</a></p>