Key Account Manager

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Principal Duties & Responsibilities :

Understanding the Business

• Initiates the sales process, providing preliminary and ongoing information to existing clients

• Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services

• Prioritizes work assignments and follow-up responses to client inquiries and proposals

• Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business

• Prepares cost proposals of services for clients, using applicable questionnaires and worksheets

• Maintains accurate and complete client files, including the input of existing client information into the shared sales database

Working Well with Others

• Works closely with the Sales team to support and promote continued growth of new business

• Works closely with customers to provide customer care on inquires, quotes and services with an assigned area

• Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

Delivering Results

• Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed

• Prepares quotes for clients, using applicable questionnaires and worksheets 

• Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable

• Maintains input of existing client information into Centra

• Regularly follows up on open quotations and sales opportunities

• Researches customer accounts, identifies opportunities for growth and generating leads and demand

• Expected to meet/exceed sales targets for assigned medium-sized accounts

Concern for Safety

• Understands why HSE is important to self and the organization

• Knows the potential hazards and necessary safeguards in own work area(s)

• Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions

• Demonstrates safe behavior and adherence to procedures

• Completes all assigned training events

Preferred Education & Experience:

• Post-secondary education required

• 2-4 years of sales experience

• Understanding of Salesforce and Workday a plus

• Knowledge of the safety certification industry

• Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications

• Excellent verbal and written English communication skills

• Excellent phone and customer service skills

• Detail oriented and able to handle multiple tasks

• Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requ