Service and Sales Performance Coach

Job Description

Benefits:

• Competitive Salary

• Monthly Bonus

• Starting 29 holidays (including bank holidays), increasing with length of service

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Promote and sell the company’s products and services, meeting or exceeding personal sales targets.

• Coach staff to improve sales techniques and achieve station revenue goals.

• Ensure exceptional customer service standards are consistently delivered on the frontline.

• Coach and mentor team members to enhance skills, accountability, and overall performance.

• Ensure all team members are trained and fully compliant with company procedures.

• Work closely with Station Management to ensure optimal vehicle availability to meet demand.

• Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value.

• Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue.

• Ensure all rental and underwriting documentation is completed accurately and in line with company procedures.

• Maintain a high level of security for vehicles, premises, and sensitive information.

• Support a clean, professional, and customer-ready environment at all times.

• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Ad hoc duties as directed by Management.

Your Skills: 

• Full clean B driving licence held for a minimum of 2 years preferred.

• Flexibility to work varied shifts, including evenings, weekends, and holidays.

• 40 hour working week Monday to Sunday. 

• A proven leader with a passion for people development and frontline engagement.

• Strong background in sales and customer service, ideally in a fast-paced, target-driven environment.

• Comfortable coaching and mentoring team members to drive individual and collective performance.

• Highly organized with the ability to manage resources efficiently while maintaining service excellence.

• Able to work flexibly, including weekends and peak periods

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

EMG2

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europca