Sr. Associate - Product Management, Inbound Payments
Capital OneAbout the role
At Capital One, we’re on a mission to help customers manage their finances and sustainably build credit. Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
As a Senior Associate, Product Management for Payment Alerts and Messaging, you’ll lead the charge in transforming how we communicate with our customers about Payments across email, SMS, letters, mobile app and web. You and your backend tech team will be responsible for the platform that sends Payments Alerts. You will have the opportunity to lead convergence with existing Enterprise messaging platforms and services, conduct user research to enhance existing alerts and introduce new alerts, come up with innovative technology solutions to stay compliant in an ever changing regulatory landscape, and more!
In this role, you’ll learn the essentials of being a Product Manager, and we’ll invest in you to grow across all dimensions of the HBTIL Product Management Competency Framework:
Human Centered
You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
Business Focused
Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
Technology Driven
You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
Integrated Problem Solving
You’ll think creatively about solving multi-dimensional problems
You’ll prioritize problems to be solved within given problem statement
You’ll leverage learnings to push the thinking beyond the starting analysis/problem and/or insight
Transformational Leadership
By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert
We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you
Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work
Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
Learner. You have an appetite t
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