Claims Quality Supervisor

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday - Friday, 8:00am - 5:00pm PST Posted Date 04/09/2025 Salary Range: $76200 - 158800 Annually Employment Type 2 - Staff: Career Duration indefinite Job # 23052

Primary Duties and Responsibilities

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We are seeking a detail-oriented and experienced Claims Quality Supervisor to lead our audit and quality assurance initiatives across all aspects of claims operations. This role is responsible for ensuring accuracy, efficiency, and compliance with contractual and regulatory requirements.
Key responsibilities include:

• Developing and implementing internal quality assurance monitoring systems and reporting tools.
• Overseeing audit programs to maintain high standards of compliance and performance.
• Managing the customer service functions within the Claims Administration Department.
• Leading and staffing the customer service team to meet established service goals and performance objectives.
• Provide direct supervision and guidance for Quality Control and Customer Service staff and provide developmental and training opportunities for team members.  

Salary Range: $76,200 - $158,800 Annually

Job Qualifications

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• Minimum of 5 years claims experience in a managed care environment required
• Minimum of 2 years’ experience in supervising staff required
• Must have comprehensive knowledge of claims processing and regulations.
• Must have strong ability to problem solving skills.  Ability to analyze problems and formulate plans, solutions and a course of action.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to set own priorities and to work as a team member as well as independently.
• Ability to perform comfortably in a fast paced, deadline-oriented work environment.
• Proficient computer skills in Internet search capabilities, Microsoft Word, Excel, Access and Managed Care software (i.e. Diamond).
• Thorough knowledge of health care industry, benefit plans, contracts and flow of related information.
• Knowledge of professional and facility provider reimbursement/contracting methodologies. 
• Excellent interpersonal and verbal/written communication skills.  Effective presentation skills.
• Ability to maintain confidentiality of patient and business records.
• Ability to work Business hours

As a condition of employment, the final candidate who accepts a conditional offer of employment