Surveillance Supervisor - MGM Springfield

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the dynamic SHOW at MGM Springfield as a Surveillance Supervisor, where you'll lead the daily operations of our surveillance department. In this pivotal role, you'll oversee the surveillance team, ensuring a secure and compliant environment while utilizing advanced technology to monitor activities throughout the establishment. Your leadership will be crucial in maintaining the integrity and safety of our operations, making this an exciting opportunity for those committed to excellence in security management.

THE DAY-TO-DAY

• Remain alert to any suspicious activity, and communicate to direct report and/or other designated person; detect any procedural errors, potential cheating, or suspicious activity that may be a threat to the company
• Notify Pit Manager and/or Casino Shift Manager on all procedural violations as well as communicate with the appropriate designated department supervision when the situation requires information to be disseminated; notify Direct Report and State Gaming Control Board and corresponding department Manager or Supervisor of all criminal acts
• Maintain an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods
• Maintain shift schedules and oversee the daily operations of a shift
• Maintain video file evidence by saving video file to an alternative media; monitor Table Games, Casino Cage, Soft Count, Hard Count, Poker and all employees adjunct to Casino floor and operate CCTV and digital equipment
• Maintain strict confidentiality of all property related issues, answer multi-line telephones and direct calls to the necessary department, prepare daily reports and logs, and testify in court, if necessary, as a representative for the Company
• Supervise Operators and Lead Operators to ensure video documentation is thorough and that the infractions observed are correctly interpreted, review all written reports prepared by the Operators, and create methods of training to educate staff on all games and slots with direction and approval of Department Head, compose and administers counseling notices to Operators​

THE IDEAL CANDIDATE:

• Has high school diploma, GED or equivalent
• Has 1+ years of prior relevant experience in surveillance or table games in a casino/hotel environment
• Can work varied shifts, to include weekends and holidays

PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14348

Are you ready to JOIN THE SHOW? Apply today!