Senior Associate, Change Management

 

Location Designation: Fully Remote 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

Role Overview:

The Senior Associate, Change Management plays a pivotal role in shaping and executing the people-side strategy of organizational change. This position is designed for a mid-to-senior level contributor who balances deep functional knowledge with leadership potential. The ideal candidate brings a blend of change management expertise, strategic insight, and cross-functional collaboration skills to drive effective adoption of transformation initiatives across the enterprise.

 

This role supports business and cultural transformation efforts by creating and delivering structured change management approaches. The Senior Associate will work closely with stakeholders at all levels to ensure seamless execution of organizational change, including the adoption of new processes, systems, and technologies that align with NYL's strategic goals.

 

What You’ll Do:

Change Management Duties

· Strategy & Planning: Support or lead the development of change strategies including stakeholder engagement, communications, training, and adoption planning.

· Impact & Readiness Analysis: Conduct change impact assessments and organizational readiness evaluations to inform change strategies.

· Stakeholder Engagement: Identify and engage key stakeholders, tailor messages, and foster change acceptance across impacted audiences.

· Communications & Training: Create and support the development of engaging, audience-appropriate change communications and training materials in partnership with the Knowledge Management and Training teams.

· Execution & Support: Deliver change activities (communications, workshops, feedback sessions), manage resistance, and ensure ongoing support throughout implementation.

 

Core Contributions

· Project Management: Drive or contribute to cross-functional initiatives with minimal supervision; manage timelines and deliverables for change activities.

· Process Optimization: Identify opportunities to improve or streamline change-related workflows and communication channels.

· Data-Driven Insights: Collect and report on change adoption metrics (e.g., training completion, stakeholder feedback) and recommend adjustments.

· Mentoring & Collaboration: Collaborate with project managers, HR, technology teams, and department heads; mentor junior associates.

 

What You’ll Bring:

· Education: Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or related discipline; Master’s preferred.

· Experience: 3–6 years of relevant experience in change management, transformation, or project execution within corporate or financial services environments.

· Certifications: Prosci Change Management Certification or similar preferred.

· Tools & Frameworks: Proficiency in change methodologies such as ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (e.g., SharePoint, Teams).

 

Key Competencies

· Excellent written and verbal communication skills

· Strong analytical and problem-solving mindset

· Emotional intelligence and stakeholder empathy

· Ability to manage multiple initiatives simultaneously

· Adaptability in dynamic, fast-paced environments

· Organizatio