Sr. Medical Office Coordinator (Gynecology & Obstetrics)

We are seeking a Sr. Medical Office Coordinator for scheduling of complex OR cases for multiple GYN/OB physicians at ORs and ASCs across Johns Hopkins Medicine. This role serves as a liaison between the physician and the patient for procedure and pre/post operative appointment scheduling as well as sending out packets with surgical instructions. Great attention to detail and effective communication skills are essential for this vital role.

Specific Duties & Responsibilities

• Professionally and efficiently handle all incoming requests from patients and ensure that issues are resolved promptly and thoroughly.
• Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Schedule complex OR cases for multiple GYN/OB physicians at Johns Hopkins Bayview Medical Center, Johns Hopkins Hospital, Howard County Medical Center, White Marsh ASC and Greenspring Station ASC.
• Primary point of contact between physicians and patients.
• Review clinic schedules and make adjustments as appropriate to ensure appropriate patient access.
• Complex scheduling between physicians in various departments for patient surgical coordination.
• Assist in drafting and implementation of departmental operating protocols relating to surgery.
• Coordinate all pieces of patient care both pre- and post-op. This includes scheduling all preliminary exams, imaging studies, and pre-operative diagnostics in a timely fashion.
• Audit scheduled cases to ensure appropriate instrumentation/equipment and time requested is accurate.
• Routinely address complex situations based on past experiences, and knowledge of healthcare resources and they should be used. Examples may include working with VIP patients, work with international patients, and other unique scheduling situations.
• Coordinate insurance pre-authorizations and peer-to-peer/appeal instances as needed.
• Proofread communications to ensure accuracy and appropriateness.
• Draft communication to patients regarding upcoming procedures.
• Create forms for internal/external use for OR cases/patients.
• General office duties, mail, fax, typing, scanning.
• Cover for other surgical coordinators in their absence.
• Perform other duties as needed.

Special Knowledge, Skills & Abilities

• Requires good oral and written communication skills.
• Intermediate computer and proofreading skills required.
• Medical terminology required.
• Ability to execute decisions regarding patient and physician issues in a timely fashion with minimal error.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience in within Johns Hopkins Medicine strongly preferred.
• Experience using Epic, specifically for surgical case scheduling.

Classified Title: Sr. Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $19.75 - $35.35 HRLY ($48,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8am - 5pm 
FLSA Status: Non-Exempt 
Location: Johns Hopkins Bayview  
Department name: SOM OB GYN Bay Gynecology Obstetrics Bay   
Personnel area: School of Medicine