Deposit Operations Manager I

Department:           Deposit Operations (1005)                        

Grade:                     11

Salary Range:         $85,457 - $122,975

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:                 Pittsfield, MA or Lincoln, RI

              

Principal Objective

Reporting to Director of Deposit Operations, the Deposit Operations Manager will be an experienced team manager, who is responsible for the oversight of multiple Deposit Operations teams.  The oversight and management of these teams will include aligning the execution of BAU functions performed, planning and delivering projects, adhering to and reinforcing risk management principles, and overall leadership functions. The Operations Manager will be responsible for providing leadership, counsel and motivation to the teams within their respective group.  In addition, this leader will be a knowledgeable and helpful ambassador for the group to both internal and external customers.  The manager will also set and align the goals of the teams to those of overall department and then ensure the goals are communicated to the teams.

Principal Duties and Responsibilities

Service Delivery:

• Oversee and manage the department’s activities on a daily basis to ensure all SLAs are met or exceeded
• Lead or partner with other areas on issue management – issue identification, impact assessment, remediation efforts, and subsequent root cause analysis
• Ensure that end-to-end processes are understood by all teammates in the department and other impacted business areas
• Ensure that policies, processes, and procedures are documented and up to date
• Develop, update, maintain and test contingency plans for both physical location and system outages
• Identify, update and maintain key operational metrics related to volume, quality, and efficiency
• Review current functions and operation to identify operational inefficiencies and then develop, recommend and implement improved solutions

Project Execution:

• Develop, document and communicate for key projects, milestones and task plans that contain activities, responsibilities, dates, overall status, next steps, issues, risks, etc.
• Manage and execute project plans and task lists
• Lead efforts, identifying stakeholders and impacted areas, collaborating with all parties (in and out of department), complete project tasks in scheduled time
• Identify project issues, risks, and key decisions and then take the lead on resolving these items by developing options, analyzing feasibility, and gaining alignment on agreed resolution
• Train or ensure team is trained on new processes to support implementation/ event
• Develop and assess readiness for implementations in terms of process/control design, procedures updates, testing requirements, conversion/implementation script development, cutover execution, and post implementation monitoring
• Serve as liaison to other teams within the department as well as other business lines based on functional knowledge

Risk Management

• Design, implement and update controls for functions while balancing risk analysis with operational effort to execute the control
• Monitor the results of control execution, conduct analysis on areas of concern, develop and implement process changes to improve the end-to-end process and/or control
• Perform RCA/Post Mortem on either significant event control failures or repeated failures
• Ensure all evidence for audit and exam requirements are met
• Review and approve audit/exam reports
• Develop and execute remediation plans for items resulting from audits/exams
• Complete on time all required training
• Ensure department has completed on time all required training or have exceptions approved

Leadership and Administration

• Promote by example a goal oriented operating environment that fosters collaboration, problem solving, relationship management, professional development and teammate engagement
• Co