Social Service Associate Sailor Assistance and Intercept for Life (SAIL)

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is still at the proposal stage and is awaiting award.

International SOS is looking for qualified individuals to be the Social Service Associate for the Sailor Assistance and Intercept for Life (SAIL) Program for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

Key Responsibilities

• Maintain current schedules of SAIL Case Managers and Contract Remote SAIL Clinical Counselors providing individual appointments. Utilize FFSMIS to view schedules, to make client appointments, and send reminders to clients to confirm appointments.  
• Manage daily scheduling to ensure clients are notified of unscheduled SAIL Case Manager absence as soon as possible, rescheduling appointments in a timely manner at the client's request.  
• Maintain direct service metrics for SAIL Case Managers and Contract Remote SAIL Clinical Counselors for whom scheduling services are provided. 
• Ensure initial paperwork is forwarded to clients, following up to ensure paperwork is  
• complete, returned and uploaded into the appropriate client’s FFSMIS case record.  
• Provide a variety of Contract SAIL administrative support functions, such as scheduling data entry, attending coordination meetings and taking minutes for government representatives in attendance, scheduling appointments for SAIL Case Managers, SAIL Case Manager Supervisors and Contract Remote SAIL Clinical Counselors, screening and connecting potentially distraught or difficult callers to a SAIL Case Manager, SAIL Case Manager Supervisor or Remote SAIL Clinical Counselor, and maintaining referral and community directories.  
• Obtain and validate information on SAIL resource referrals to including researching the location of the ship/Sailor, identifying the correct Command POC, identifying demographic information for SAIL referrals, verifying the accuracy of the information received and completing the Sailor’s demographic record in FFSMIS. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Required Skills and Knowledge 

• Minimum educational qualifications for SAIL Social Services Associates include successfully completing a full 4-year course of study in human services or related field leading to a bachelor’s degree, from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or related field.  
• SAIL Social Service Associates must respond well in pressured, crisis situations, and have excellent customer service skills. 
• Excellent facility with computer and office automation software is requi