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What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for collaborating with various stakeholders to implement, update, and provide support for enrollment management system technology projects. Reviews specifications of system updates, feature releases, and service desk tickets to determine possible impacts on the enrollment systems.

What a day of an Enrollment Systems Administrator looks like:

• Provides production support, including researching and resolving enrollment system issues, unexpected results, or process flaws; performing scheduled activities; and recommending solutions or alternate methods.

• Analyzes and identifies end-user system issues for the division and implements corrective action. Collaborates with IT to resolve more complex system errors or failures.

• Serves as a technical resource for the division, fielding questions, developing design changes, identifying touchpoints, and configuring enrollment systems.

• Evaluates new developments and evolving business requirements and recommends appropriate systems alternatives or enhancements to current systems.

• Assists with the execution of system changes including updates, integrations, and new configurations, and participates in all aspects of system testing.

• Plans, schedules, and prepares training, including development of training guides, and documentation.

• Serves as subject matter expert to thoroughly understand business processes and procedures in order to configure automated workflow processes.

• Tests new and updated end user products in an integrated systems environment.

• Conducts and evaluates various student processes including, but not limited to, admissions, pre-registration, and registration. Processes corresponding enrollment data and materials.

• Provides feedback and recommendations to create specifications for changes assisting users in the flow of their work processes or procedures.

• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• Associate degree and two years of related experience; OR

• High school diploma or GED and four years of related experience

Knowledge of:

• Microsoft Office Professional or similar application

• Various student enrollment systems

Skilled in:                

• Attention to detail while maintaining effective time and task management

• Research and data analysis to arrive at valid conclusions, recommendations and plans of action

• Thinking strategically, effectively analyzing data, and implementing data-informed decisions

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Must complete FERPA training within 30 days of employment

• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Preferred, but not a must:

Education and Experience:

• Two years of Workday experience

Work Environment and Physical Demand:

• Use of video display terminal

• Use of manual dexterity and fine motor skills

• Communicate information orally and in writing

• Receive and understand information through oral and written communication

• Proofread and check documents for accuracy

This job description is intended to be generic in nature and describe the essential functions of the job.  It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overti