Supervisor, Office of Treatment, Rehabilitation & Care Coordination Services, Bureau of Mental Health

Job Description

The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and care coordination services for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings. The Office also provides technical assistance to support the programs delivery of quality services to service recipients and works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices.

The Supervisor of the Office of Treatment, Rehabilitation & Care Coordination Services will be responsible for ensuring the performance of new and existing contracted Treatment Services are monitored effectively and as needed, corrective actions are implemented to improve program outcomes. Additionally, the position is responsible for providing efficient supervision of staff while providing strategic program oversight. Finally, the position assists in development of effective coordination between the Office and the research efforts of the Bureau.

Job Duties and Responsibilities:
- Supervise office staff to support and monitor their management of an assigned portfolio of contracted service according to relevant policies and procedures including:
- Timely completion of scopes of service that clearly communicate the intended purpose of contracted services, the process by which the service is expected to achieve the intended purpose, and the KPIs by which the program implementation will be evaluated.
- Timely review of budgets to ensure that all line items, deliverables or performance payments relate and support the implementation of the scope.
- Review program oversight related communications to contracted providers and provide edits and guidance to promote quality and consistency in program oversight.
- Ensure timely and appropriate corrective action plans (CAPs) are implemented to resolve audit deficiencies, egregious or persistent problems.
- Maintain records, write reports and prepare and conduct presentations
- Identify professional development needs and promote training opportunities for office staff.
- Complete regular performance reviews of all direct reports.
- Conduct direct management of an assigned program portfolio
- Assists with and contribute to the design, execution and interpretation of data, including in the development of KPIs and in data verification
- Review KPIs of assigned programs to inform program performance evaluations, adjustments to program scopes and budgets to support programmatic improvements, contract renewals and terminations.
- Assist with the development of new programs, including: identifying key performance indicators (KPIs) for successful implementation, related data collection needs; drafting and evaluating of requests for proposal (RFP); drafting of scopes of service and program standards
- Liaise with personnel from State Regulatory bodies and community groups.
- Address questions, concerns and complaints from service providers, participants, and other constituents.
- Assist in establishing and maintaining strategic direction of the Office of Treatment, Rehabilitation and Care Coordination.
- Undertake and/or participate in special projects to improve data collection and/or service delivery operations.

Preferred Skills:
- At least 3 years of experience in behavioral health program management or direct behavioral health service delivery
- At least 2 years of experience in monitoring contracted behavioral health or social services.
- Excellent interpersonal, oral and written communication skills;
- Ability to analyze and present data to groups and individuals
- Experience with performance management;
- Excellent time management, attention to detail, and organizational skills required.
- Strong computer and data management skills, including proficiency with Word, Excel and Power Point.
- Licensed Social Workers, Licensed Mental Health Counselors, Masters in Public Health

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you