1858 - Customer Engagement Support Advisor - England

Number of jobs available   10 Region(s)   National City/Town   National Office Location   Home Based Departmental Grade   Specialist Contributor.SC1 Post Type   Fixed Term Length of post  

1 year(s) 6 month(s)

Working Pattern   Full Time Salary   £31,500 - £38,500 Details  

Customer Engagement Support Advisor - England
Location: Although this role is remote there will be a need to meet in one of our offices when required
Target Salary: £36,050

The Engagement team delivers support to CITB registered employers to engage with CITB support and products and to train and upskills their workforce.  This role is focussed on making proactive contact with companies who are currently engaging with CITB, particularly micro companies.

The post holder will make contact, primarily by phone with companies, research companies to ensure we have up to date contact information and make referrals to other CITB teams to ensure customers can receive the support they need.

Responsibilities will include: 

• Be responsible for target driven activity that increases engagements with CITB registered employers.
• Research companies using CITB systems and internet search to learn about a company prior to contact.
• Manage a schedule of account contact with employers in line with business requirements.
• Plan workload to ensure customers are contacted in line with team KPIs.
• Ensure employers have an understanding of how CITB can support them.
• Working collaboratively across CITB, making referrals and arranging support for customers from NEST Advisors, Engagement Advisors and the Levy or Grant team.
• Use a sophisticated approach to understand the needs, goals and challenges of employers, and demonstrate the value that CITB can provide to them in order to set quality appointments and generate new business.

Share sales best practice, knowledge and experience with your wider team, helping to build skills and experience for team success. 

Maintain up to date knowledge and understanding of the CITB in order to refer customers to Engagement or product colleagues, to enhance the customer experience.

 

Job description   CESA role.docx – 45KB Opens in a new window
Converted File CESA role.docx.pdf – 54KB Opens in a new window Contact and additional information  

Lorraine.Richardson@citb.co.uk

For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com  or 0345 241 5364

Essential past experience/skills   • Experience of successfully engaging customers by phone
• Well-developed communication and interpersonal skills Closing Date:  

18/10/2024, 23:55 hours

1st Interview dates   TBC Find out about our Behavioural competency framework and CITB's values.