IT Operations Engineer

About CogniteEmbark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
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Our valuesImpact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 

Role & responsibilities

• Manage IT's responsibilities, deliver on-site service, and support our service desk in the Phoenix - Tempe office
• Hands-on support for:
• Mac and Windows devices
• Network
• Audio Visuals & meeting room equipment
• Access management
• Troubleshoot and resolve technical issues related to Azure, GWS, Confluence, Atlassian Suite, Jira, Slack, SaaS applications
• Globally manage your share of the global organization's first-line and second-line support tickets 
• Monitor and maintain system security, including user access control and automation workflows
• Document IT processes in our knowledge base
• Collaborate and leverage the organization's expertise for efficient IT operations.

We believe most of these should match your experience

• You have experience working first-line IT operation support as a hands-on desktop engineer
• Bachelor's/Master's degree degree in Computer Science, Information Technology, or relevant experience in IT Operations
• 3-5 years of experience in IT operations and service support
• You are a team player who loves to share, inspire, and collaborate
• You are eager and ready to work onsite in our new office location in Phoenix - Tempe 
• You have relevant technical skills and contribute to the team's tasks
• You are service-minded and are energized by spending time with your colleagues

You do not give up easily and have the patience to troubleshoot:
• MacOS, Windows, and different Linux distributions
• Microsoft Defender, Intune, Jamf Pro, and Jamf Protect
• Network and firewall configuration
• Audio Visual solutions
• M365
• Entra ID
• Google Workspace
• Atlassian products like Jira, Confluence, Trello, Access, OpsGenie
• 3. Party SaaS applications
• Slack
• SAML SSO & SCIM

Your collaboration skills and characteristics are shown by your ability to

• enable grit in the team by creating a culture of persistence and passion to try and try again and get things done
• be persistent and able to adapt when faced with unexpected challenges
• display high energy in all endeavors
• work independently but open and collaborative with own and other teams
• takes responsibility and ownership
• evaluate and help develop team member's professional skills

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate fo