Clinical Training & E.H.R. Support Specialist

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

General Summary

Under general administrative direction, the Clinical Training & EHR Support Specialist supports the Portfolio Electronic Health Record training for the University of Maryland Medical System. This role will provide direct technical support for clinical and operational end users of the electronic health record. This role will provide high-level front-line customer service and interact with staff in a professional manner. This staff will round on units, answer support calls from departments, and solve/answer hardware/software/workflow questions. Activities include tracking and documentation of user requests, engaging appropriate site/corporate /client resources to support the operations and timely closing of support requests. This role will assist in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the University of Maryland Medical System (UMMS).

This role is accountable for the quality of informatics training and support services delivered, for coordination with IS&T application training teams, and for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS Hospitals and the Medical System. The Clinical Training & EHR Support Specialist also may manage small to medium projects or specific aspects of projects and initiatives for training and support for clinical or business applications in the healthcare environment.

Principal Responsibilities and Tasks
 

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.    Participates in managing training projects for assigned application(s) including the design, development, delivery, evaluation, continuous improvement, optimization training and/or other performance improvement and staff development with direction and supervision from the Training Leadership team.

A.    Effectively delivers assigned IT application training programs that support the strategic initiatives of UMMS Hospitals and UMMS.

B.    Develops and tests web-based training programs using standardized system.
C.    Assimilates training needs and develop training modules to effectively meet the needs of a diverse organization.
D.    Provides customer support during and following go-live.

2.    Coordinates logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc. 

3.    Participates in training-related performance improvement initiatives and with maintaining training metrics. Follows effective control processes and compliance monitoring to ensure risks are measured, monitored, controlled, and mitigated. Uses researched-based/best practice methodology, assists with verification and validation of software programs and materials utilized in training programs for completeness and accuracy.

4.    Conduct training as a primary trainer or act as an assistant to another credentialed trainer during end user classes for new implementations, ongoing training and upgrade/functionality enhancement training.

5.    Communicate Portfolio EHR changes and enhancements to end users in specialty area and service lines area of designated support.

6.    Supports with the maintenance, ongoing training, education and support of organizational Portfolio Super Users and maintains relationships and communication with Super Users and organizational leadership.