Student Account Specialist

 

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

The purpose of this position is to provide excellent customer service to University students entailing the maintenance of student and sponsor's accounts which includes the review, processing, and billing of charges to the account, the processing of refunds, the collection of balances owed, and the application of payments collected. Ensuring the financial integrity of student accounts as well as the sponsor's accounts through the performance of the necessary reconciliations and analyses. 

Key Responsibilities

• Ensure the integrity of the student account financial data: To prepare the necessary account reconciliations and reports relative to the Installment Plan such as the Installment Plan Lost Interest, Installment Plan Bad Debt Adjustment, and accrued costs to the Installment Plan Report.
• Maintenance of Student and 3rd Party Accounts Receivable: To review charges to student accounts to ensure their validity prior to billing the student.
• Provide customer service to students: Verifying student's eligibility to participate in the programs.

Department

Student Account Services

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a regular/probationary position.

Classification

Accounting Technician III

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Rate:  The hiring rate for this position is $4,570
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,570 (Step #1) - $6,658 (Step #20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Candidates are encouraged to review the appropriate