Engagement Specialist (IKC) Central Houston, TX

Posting Date

1800 W 26th StreetSuite 101, Houston, Texas, 77008-1451, United States of America

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties.

Location & Travel:

• Travel within the assigned market in Central Houston, TX to DaVita clinics and/or Nephrology Practices.

• Work in clinics/partner practices 3-4 days per week; remaining days remote

• No nights/weekends

• Willing to travel locally using your own vehicle

Position Details

• Full-Time, Monday–Friday schedule

• Daily start time flexible between 7:00–8:00 AM

• When working from home: Home workspace must include a quiet, private space with high-speed internet

Responsibilities

Engagement Specialist Responsibilities

• Facilitate CHE (Comprehensive Health Evaluation) completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments

• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person

• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate

• Maintain accurate documentation and communicate patient updates to the care team

• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement

• Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments

• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed

• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed

• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs

• Communicate directly with patients in a timely and professional manner

• Maintain accurate, complete, and confidential documentation

• Demonstrate exceptional two-way communication, both oral and written

• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred

• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred

• Prior healthcare experience preferred

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Strong verbal and written communication skills, active listening, and motivational engagement techniques

• Highly organized, with excellent time management and follow-through

• Ability to work both autonomously and collaboratively with care team members

• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You’ll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions