Patient Access Representative - AGP

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative - AGP

                        

Location

Uniontown

                    

Facility

Green Health and Wellness

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

6:30am-3:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility. 

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services.  

 

A caregiver in this position works Monday-Friday from 6:30AM – 3:00PM, with rotating half-days on every 3rd Saturday. 

 

A caregiver who excels in this role will:  

• Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. 

• Perform preregistration for diagnostic testing and surgeries by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information. 

• Schedule services and provide physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure and procedures that conflict with each other.  

• Complete procedure specific questionnaires as needed to assist clinical departments to prepare for patients. 

• Review eligibility response to assess patient's benefit level, prepare estimates, advise patients of out-of-pocket expenses and collect payment.  

• Utilize screening tool for self-pay patients to determine any possible payer source. 

• Refer patients to Financial Counselors in accordance with established policies and procedures. 

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate. 

• Obtain, scan and index physician orders 

• Crosstrain to staff all areas of Patient Access 

• Act as a resource for training of new team members and during implementation of new processes. 

 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED 

• One year of customer service work experience OR higher education and training 

• Proficiency in data entry 

• Knowledge of medical terminology  

• Competency with computer softwa