Senior Consultant, Commercial Excellence

Who We Are

WLH Consulting and Learning Solutions (“WLH”) specializes in organizational change, strategic execution, commercial excellence, leadership development, and human capital optimization within the pharmaceutical and life sciences industry. We partner closely with clients, immersing ourselves in their culture, priorities, and challenges—to design solutions that elevate commercial performance and drive sustainable transformation. 

Role Description

The Commercial Excellence Senior Consultant is a hands-on consulting role responsible for leading the development and delivery of client centric solutions that strengthen pharmaceutical commercial capabilities. This role blends strategic thinking with practical execution and requires a deep understanding of how healthcare is evolving—across health systems, IDNs, payers, integrated delivery networks, and emerging stakeholders. This role serves as a workstream leader across WLH engagements with a strong focus on strategic account management excellence, customer-centric resource development, and commercial capability building.

Unlike traditional strategy roles, this position requires someone who is both strategic and highly execution-oriented. This role plays a key role in designing, developing, and delivering high-quality tools, frameworks, and client solutions that reflect a deep understanding of customer needs, marketplace dynamics, and the evolving healthcare ecosystem.

The ideal candidate brings experience working across multiple pharmaceutical companies, therapeutic areas, or commercial structures and can apply that experience to help clients navigate real-world commercial challenges. This individual will become a trusted partner by demonstrating strong learning agility, exceptional communication skills, and the ability to translate complex insights into practical, customer-ready deliverables that strengthen commercial execution.

This role is remote, with the expectation of travel for client meetings and key engagements as needed.

Essential Duties and Responsibilities 

Account Management & Client Engagement 

• Lead WLH engagements focused s on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategies
• Facilitate working sessions, capability-building workshops, and solution design discussions with client stakeholders
• Serve as a trusted partner to WLH clients by demonstrating credibility, responsiveness, and a strong understanding of their commercial environment and strategic priorities
• Collaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendations
• Ensure timely and high-quality development, delivery, and implementation of project materials and sustainability resources that reinforce commercial excellence
• Translates complex healthcare trends into clear implications for commercial teams and account strategy
  

Customer-Centered Resource & Solution Development

• Design and develop high-quality, customized tools, frameworks, training materials, and resources that strengthen account management discipline, commercial execution, and customer engagement effectiveness
• Translate customer insights, data, and marketplace intelligence into actionable solutions that support behavior change, capability building, and measurable performance improvement
• Build resources that help clients articulate value, differentiate offerings, and align with customer priorities across health systems, IDNs, payers, and other emerging stakeholders
• Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challenges
• Designs solutions that reflect real-world customer dynamics across health systems, IDNs, payers, organized customers, and emerging stakeholders
  

Execution & Operational Excellence 

• Manage project workstreams and coordinate deliverables to ensure alignment across internal and client stakeholders
• Develop polished deliverables including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH’s standards for clarity, accuracy, and strategic impact
• Identify and track key metrics to quantify the effectiveness and business impact of commercial and account management interventions
• Maintain strong working relationships with WLH team members and clients, as reflected in feedback, project outcomes, and repeat engagements

Requirements

Core Competencies, Knowledge, and Skill Requirements 

• 7-10 years of experience in pharmaceutical comme