Technology Operations Specialist - IT Solutions

TITLE

Technology Operations Specialist

JOB SUMMARY 

The Technology Operations Specialist is responsible for specialized daily operational support within IT Solutions, including assisting with budget management, financial projections and reporting, assisting with spending analysis, and identifying opportunities for cost savings. The position will assist in the development and implementation of departmental procedures, goals, objectives, strategies and systems, and oversee contracts, software licensing, and vendor relationships. As a member of IT Solutions team, the Technology Operations Specialist is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Senior Technology Operations Specialist      

Supervises:     No supervisory responsibilities.         

ESSENTIAL DUTIES - May include, but not limited to the following:

Business Operations (90%)

• Performs highly responsible and confidential operational duties and non-standardized work requiring critical thinking and independent action.

• Assists with ITS budget process and annual budget development, assist with monthly summary reports and financial projections, and assist with spending analysis and identify opportunities for cost savings. Provides support and subject matter expertise to help ITS leadership understand and fully utilize their budgetary resources and responsibilities.

• Supports and/or facilitates divisional operational processes to ensure compliance with federal, state and university rules and regulations.

• Assists with planning and coordination of IT Solutions events.

• Facilitates participation in, and/or assists with IT communications, studies, reports, and presentations; performs data-mining activities and creates charts, graphs and analysis to support grant proposals, annual reports and surveys, and other CIO and ITS initiatives.

• Interprets policies, procedures, and federal/state laws to assist in the daily operations of ITS.

• Provides holistic administrative support for the CIO and directors within ITS, anticipating their needs and proactively providing support/solutions.

• Assists with technology initiatives and projects as needed.

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in vendor and contract management, budget management, and general business operations, processes, and best practices.

• Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested.

EDUCATION 

Bachelor’s degree required. Job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Three years of relevant business operations experience, preferably in an IT environment. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.  All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the i