At IQVIA Translations, we are dedicated to providing high-quality translation services to our global clients. Our team is passionate about bridging language barriers and delivering accurate, culturally relevant translations. We are looking for an enthusiastic Language Partner Relationship Manager to join our dynamic team.

The Translation Talent Manager will manage relationships with our translation and DTP agencies and linguists, lead initiatives to drive value, and ensure the highest quality of service. This role will be the main point of contact for translation/DTP suppliers and will oversee all on-boarding, utilization, performance and cost-related topics. This role will report directly to the Director of Language and Talent Management.

RESPONSIBILITIES:

• Identify Opportunities: Drive value and improve performance of existing and potential language partners.
• Innovation and Improvement: Seek ways to innovate processes, reduce costs, manage and reduce risk, and stimulate performance improvement in collaboration with our partners.
• Monitor Performance and Utilization: Gather feedback from relevant departments, review performance, and help in the creation and execution of improvement plans.
• Cost Management: Oversee the breakdown and analysis of translation costs, driving cost optimization.
• Manage business reviews: covering performance, service improvements, quality, and processes.
• Stakeholder Communication: Act as the primary point of contact for suppliers, ensuring effective communication and resolution of any issues.
• Identify and Recruit Partners: Identify and recruit the best translation partners according to business needs.
• Analyze Business Needs: Analyze business needs to ensure alignment with IQVIA Translations strategy.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proven experience working with translation suppliers, managing assignments, contracts and payments.
• Ability to multitask and work on priorities
• Experience designing and developing new processes and tools
• Experience working in international environments
• Excellent verbal and written communication skills, and strong interpersonal and presentation skills at a cross-functional level
• Continued attention to detail and accuracy
• Organisation and self-motivation with strong time management skills and ability to independently handle a variety of requests at the same time and work well under pressure
• Ability to deal with ambiguity and change effectively and constructively
• A sound understanding of translation and localisation processes and workflows is a strong asset
• Fluency in one or more non-English languages is a strong asset
• Experience working with a language services provider is an asset, especially in the Life Sciences industry
• A sound knowledge and understanding of translation technologies and best practices is an asset.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree, ideally in a linguistic, business or HR field or at least 5 years of experience in vendor management in the language services industry.
• Experience working with usual Office applications (Outlook, Excel, Word, etc.)

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities