General Manager, Retail Operations & Food Hall - Miami

Company  

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you. 

Your Purpose

Based in and around our Miami Central Station, the General Manager, Retail Operations & Food Hall will oversee all retail operations for the DCRE as well as lead the re-opening and day-to-day operations of Central Fare to deliver exceptional guest experiences, oversee concessions and team performance, and ensure a first-class food and beverage experience that matches Brightline’s brand standards.  

Your Role 

• Central Fare Food Hall Management: Assists in attracting and signing new concessionaires in a curated fashion; Develops an outstanding rapport with all tenants and assists them with onboarding; Facilitates all centralized services including point of sales systems, cleaning, maintenance, commissary kitchen access, security, IT, HR etc. Develops an operating plan for the self-operated bar and events business; Collaborates between tenants and marketing team on all marketing efforts, PR and events; Develops minimum operating standards for all tenants; Coordinates with all tenants on menus, pricing, hours of operation and any other operational changes
• Retail / Tenant Relationship Management: Responsibility for overall retail operations and property management including security, parking, maintenance and cleaning; Responsible for overseeing the maintenance of common areas keeping them clean, safe, and in good condition and visually appealing. Oversee the tenant relations including ensuring inquiries and concerns of all retail tenants promptly. Investigate and report all accidents/property damage to appropriate management and authorities. Ensure that all financial obligations of each tenant are met on a timely basis in accordance with the conditions imposed by each lease, including but not limited to payment of rents, operating expense recoveries, etc. Management of the retail budget as well as Retails portion of the overall CAM budget for the DCRE
• Guest Experience: Anticipate and accommodate guest needs to exceed expectations. Uphold the highest service and quality standards for food, beverages, and overall guest satisfaction. Monitor guest feedback, including reviews and social media platforms, and take corrective actions as needed.
• Operational Excellence: Implement and maintain operating standards, policies, and procedures in line with company and local regulations. Oversee day-to-day operations, ensuring operational efficiency and cost control. Manage inventory levels and enforce strict inventory controls.
• Financial Management: Develop and manage budgets, monitor P&L, and provide monthly variance reports. Approve purchases, control expenditures, and forecast staffing costs based on business needs. Ensure accurate financial reporting in collaboration with the finance team. Conduct weekly OS&E, FF&E inventories/checklists. 
• People Management: Recruit, train, coach, and evaluate team members in line with Florida labor law and Brightline culture. Drive team development and ensure succession planning goals are achieved. Foster a positive, inclusive, and culturally diverse working environment. Ensure compliance with Florida wage and working hours regulations.
• Health, Safety, and Compliance: Enforce compliance with Florida health, safety, food hygiene, and sanitation regulations. Ensure all teammates adhere to Florida labor laws regarding uniform, working hours, and benefits. Address teammate grievances and conflicts in a professional manner, aligned with Florida labor regulations.
• Vendor and Partnership Management: Regularly evaluate and curate concession partners in partnership with Brightline Leadership and leasing teams. Develop strong relationships with external vendors, contractors, and suppliers. Effectively communicate with food hall vendors, management, chefs and culinary staff to fulfill and address any issues or needs requested by guests and/or other teammates. Manage and maintain guest feedback platforms: Google, Yelp, Trip Advisors, etc. Sales and marketing to include conducting inform